Effect of Completeness of inpatient Medical Record Files in the Electronic Medical Record Transition Period on the Quality of Jkn Claim Services in Type a Hospitals

Abstract

Background The completeness of the inpatient medical record file during the Electronic Medical Record transition period can affect the quality of JKN claim services in the Hospital. Research Objectives: From several phenomena of problems, there is a need for special attention to be used as a basis for policy making in improving the quality of service JKN claims hospitalization because it can result in costs accrued by hospitals, Research Methodology: Quantitative with descriptive approaches, data collection by way of interviews, observations, and literature studies. Research results: Identified completeness of medical records of outpatient medical records of patients out of life by 46% with incompleteness of 54% while for the completeness of the medical record files of patients out of death by 52% with incompleteness of 48%, with the incompleteness resulting in losses that will be received by the hospital as much as Rp. 3,129,152,281 of the total tariff that has been issued by the hospital, which is Rp. 4,320,529,101 due to the claimable tariff of Rp.1,191,439,820 Conclusion: Hospitals must take further policies to overcome these losses such as stopping the use of electronic medical record systems in hospitals if the system can hinder the processing of medical records.