Analysis of Service Quality in the outpatient Registration Section of Sekarwangi Hospital During A Pandemic

Abstract

The hospital is a health service institution that provides individual health services that provide inpatient and outpatient services. Hospitals must be able to provide good service quality, people always expect that hospitals can satisfy service for every user who uses it. RSUD Sekarwangi Sukabumi is one of the satate agencies that provides service for the community and its surroundings. The outpatient registration area is the leading service unit of the hospital. In this service unit, patiens get information about the patiens's social data. Officers in the registration section must be neat, polite, and able to communicate actively so that patiens feel satisfied in getting services. The purpose of this study was to determine the quality service at the outpatient registration section during the pandemic at sekarwangi hospital,sukabumi. The research method used in this research is descriptive qualitative with data collection techniques using interviews and observations. Based on the result of research conducted, the quality of services in the outpatient registration section is overall good. It's just that something has to be paid attention to, especially during this pandemic, officers must be even more extra in providing services during the pandemic, the waiting room in the registration section must be further expanded so that patients feel comfortable keeping their distance from one another.